We can help make your organization more inclusive

Our incredibly popular customer service workshop is now available online. If you want to ensure your customer service is inclusive of the transgender community, train your staff with this comprehensive course. Everyone who works with the public can benefit from learning about the common barriers to providing inclusive service. This training will introduce participants to the key issues related to transgender inclusion and provide practical solutions to the most common barriers. Make sure that your valued clients and customers feel welcomed when interacting with your organization.

Course curriculum

  • 1

    Introduction

    • WELCOME!

    • Intro and Context

    • Quiz #1
  • 2

    Gender Identity 101: Understanding the basics

    • Gender Identity 101

    • Quiz #2
  • 3

    Replacing Myth with Facts!

    • Replacing Myth With Facts

    • Quiz # 3
  • 4

    Pronouns & Other Gendered Language

    • Pronouns & Other Gendered Language

    • Quiz #4
  • 5

    What We Say: The Impact of Language

    • What We Say

    • Quiz #5
  • 6

    The Impact of Design

    • The Impact of Design

    • Quiz #6
  • 7

    Quick Review

    • Quick Review

    • Quiz #7

Looking to train your entire staff?

Whether you have small team, or hundreds of employees, we have a training package that can meet your needs. With our flexible access options each member of your team can access our training individually, or you can complete the training as a group. Get in touch and we can find the right option for your organization.
Contact us!